Terms & Conditions

We are always pleased to assist our clients whenever we can. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of staff will be happy to help you.

Running Late for Appointments:

We understand that some patients travel long distances to get to the clinic, and in some cases being late for appointments can be unavoidable. If you are more than 10 minutes, please be aware that you may be asked to reschedule your appointment. We will do everything we can to accommodate you; however we don't like to inconvenience our other patients by making them wait. Please call if you are going to be late. Our office makes every attempt to be on time. Please remember, we run on children's time, not adult time.

Late Cancellation and Missed Appointments:

Dentosense Dental Clinic reserves the right to charge up to KES 1,000 in the event of a missed appointment or an appointment cancelled with less than 24 hours notice. We realize that unexpected things can happen, but we ask for your assistance in this matter.

Questions or Comments?

We encourage you to contact us whenever you have an interest or concern about our services.